TurboRide BLR Private Limited (operating turboridesupercars.com, “TurboRide”, “we”, “us” or “our”) wants every guest to be confident when booking a supercar driving experience with us. This policy explains when you can cancel a booking, when you are eligible for a refund, and how refunds are processed.
7-Day Refund Window
If you wish to cancel and receive a refund, you must submit your request within 7 days of the date you placed your booking, and before your scheduled experience date — whichever comes first. Requests that meet both conditions are eligible for a full refund of the amount paid.
Once 7 days have passed from your booking date, or once your scheduled experience has taken place, the booking is considered final and is non-refundable.
How to Cancel or Request a Refund
To cancel a booking or request a refund, contact our Customer Experience team at hello@turboridesupercars.com with your booking reference and the email address used to book. We recommend submitting your request as early as possible so we can action it within the 7-day window.
Rescheduling
- Subject to availability, you may request to reschedule your experience to a later date instead of cancelling.
- Rescheduling requests should be made as early as possible, and are always subject to slot and vehicle availability on your preferred date.
- Rescheduling does not extend or reset the 7-day refund window that began on your original booking date.
Cancellations by TurboRide
On rare occasions we may need to cancel or postpone an experience due to circumstances outside our control — including adverse weather, unsafe track or road conditions, vehicle unavailability, or other operational or safety reasons. In such cases you may choose to reschedule to another available date at no extra cost, or receive a full refund of the amount paid, regardless of the 7-day window.
Non-Refundable Situations
- Requests made after the 7-day refund window has ended.
- No-shows, or arriving too late to safely complete the booked experience.
- Guests unable to participate for failing to meet eligibility, safety or licence requirements communicated at the time of booking.
- Experiences that have already been completed.
How Refunds Are Processed
Approved refunds are issued to the original payment method used at the time of booking. Once approved, it typically takes 6–8 business days for the refund to reflect in your account, depending on your bank or payment provider.
We do not store your credit card, debit card or other card details; refunds are processed securely through our payment partner.
Contact Us
For any questions about cancellations or refunds, please reach us at hello@turboridesupercars.com. TurboRide BLR Private Limited is registered in Bangalore, Karnataka, India.